Last month’s Refresh the Triangle featured Abe Crystal, whom I’ve worked with, who spoke on focus and empathy in design, i.e., how does a design make a user feel? This post is based on Abe’s presentation, but has been embellished. All the good points are his, all the low points and errors mine. Feelings are [...]

“Have strong opinions, weakly held.” This is a refrain often heard in programming circles. Out of curiosity, I googled it to see if I could learn where it came from. The first hit leads to a 2006 post on Bob Sutton’s blog, where he lays out the origins of the phrase and the rational behind [...]