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Drowning in Urgency

Mark Mzyk | May 29, 2008

The urgent can drown out the important,” she said. “It’s great we did these urgent, expedient search indices, but what we really need to do is put them on the same page.”

– quote from Marissa Mayer, vice president of search products and user experience at Google.

Emphasis added is my own.  Replace search indices with any product or service a business provides, and you have a lesson a lot of businesses could benefit from learning.

The entire article can be found on CNet, We’re all guinea pigs in Google’s search experiment.